Last updated: 03 Sep 2026
1. Cancellation Before Provider Assigned
Agar aapne booking ki hai lekin abhi tak koi Provider assign
nahi hua hai, to aap booking free me cancel kar sakte hain — koi
charge nahi lagega.
2. Cancellation After Provider Assigned
- Provider assign hone ke 15 minute ke andar cancel karna free hai.
- Provider ke location tak pahunchne ke baad cancel karne par ek chhota cancellation charge lag sakta hai (Provider ka time/travel cover karne ke liye).
3. Refund Kab Milta Hai
- Agar Provider time par nahi aata aur kaam start nahi hota — 100% refund.
- Agar service ka kaam adhoora/galat hota hai — dispute raise karne par team review karegi aur applicable refund diya jaayega.
- Agar payment double deduct ho gaya ho (technical error) — turant full refund.
4. Refund Kitne Din Me Milega
Approved refund 5–7 working days ke andar aapke
original payment method (UPI/Card/Wallet) me wapas aa jaata hai.
5. Cash Payment Bookings
Agar aapne cash me payment ki thi aur service satisfactory nahi
thi, refund ke liye humari
Contact Us
page se complaint darj karayein — team 24-48 hours me contact
karegi.
6. Non-Refundable Cases
- Agar kaam complete ho chuka hai aur Customer sirf mann badalne ki wajah se refund maang raha hai.
- Agar galat address/contact number diya gaya tha jiski wajah se Provider pahunch nahi paya.
7. Complaint / Dispute Raise Karna
Kisi bhi booking se related dispute humari
Contact Us
page ya app ke "My Bookings" section se raise kiya ja sakta hai.